Legal
Last updated: 29 January 2026
These Merchant Terms and Conditions ("Merchant Terms") govern the relationship between Zzed Holdings Pty Ltd (ABN 41 673 548 635)(trading as Tradel)(“Tradel”, “we”, “us”) and merchants, suppliers, sellers or vendors ("Merchant", "you", "your") who list, sell or supply goods, materials, plant or other products ("Goods") and/or arrange for those Goods to be collected or delivered via the Tradel website and app (the "Platform").
These Merchant Terms should be read together with any separate agreement you have with Tradel and with the Tradel Terms and Conditions for Platform users ("User Terms"). In the event of any inconsistency, these Merchant Terms prevail only to the extent they expressly relate to Merchant obligations to Tradel.
Please read these Merchant Terms carefully. By registering as a Merchant on the Platform, listing Goods, accepting Orders or otherwise using the Platform in a Merchant capacity you accept and agree to be bound by these Merchant Terms.
These Merchant Terms apply to any Merchant who lists Goods or provides collection or delivery services via the Platform.
You accept these Merchant Terms by registering as a Merchant, listing Goods, accepting Orders or otherwise using the Platform in a Merchant capacity.
We may amend these Merchant Terms from time to time. Material changes will be notified to you and your continued use of the Platform after notice constitutes acceptance of those changes.
Accurate information: You must register an Account with accurate, complete and up‑to‑date information (including legal entity name, ABN, contact details, bank details and representatives authorised to accept Orders). Authority: You warrant that you have authority to enter into transactions and to bind the entity you represent. Verification: Tradel may verify your details and conduct due diligence (including identity, credit, references or background checks). You consent to those checks and must promptly provide any requested documentation. Security: You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your Account. You must notify Tradel promptly if you suspect unauthorised access.
Tradel operates only as an online marketplace matching Buyers (Platform users) with Merchants and Drivers. Tradel does not supply Goods or delivery services itself.
Contracts for the sale of Goods are formed between the Merchant and the Buyer, and contracts for delivery are formed between the Buyer and the Driver (or between the Merchant and the Driver where the Merchant arranges delivery). These Merchant Terms do not create a supply contract between Tradel and Buyers.
You may also have a separate Merchant agreement with Tradel. Those agreements set out additional rights and obligations and operate alongside these Merchant Terms.
Accurate listings: You must ensure all product listings, descriptions, specifications, images, prices, stock availability and lead times are accurate and not misleading. Compliance: All Goods listed must comply with applicable laws (including safety, labelling and product standards), industry codes and any Platform rules. You must not list Goods that are illegal, prohibited or restricted without appropriate licences or approvals. Pricing and GST: Prices you set must be in Australian dollars (AUD) and indicate whether GST is included. You are responsible for accurately representing GST and other taxes. Stock and fulfilment: You warrant that Goods listed as available are in stock and can be fulfilled within the stated timeframes.
Buyers place Orders via the Platform. Orders are subject to Merchant acceptance and any applicable Merchant terms of sale.
A binding contract for sale of Goods between you and the Buyer is formed when you accept an Order via the Platform or otherwise confirm acceptance in writing in line with your usual sales process.
You must ensure that order confirmations accurately record price, quantity, delivery instructions, delivery windows, lead times and any other material terms.
You may refuse or cancel an Order where you reasonably cannot supply the Goods (for example, stock shortage, pricing error or safety concerns) but must notify the Buyer and Tradel promptly and refund any amounts already paid where required.
Delivery may be arranged by the Buyer, the Merchant or via Drivers on the Platform depending on the Order. The party arranging delivery must ensure Drivers have accurate delivery instructions, site access details and contact information. Risk in the Goods passes in accordance with your sales terms with the Buyer (commonly on delivery to the nominated delivery location). If you do not specify otherwise, risk passes when the Goods are delivered to the delivery address or to the nominated recipient (including where an authority to leave is provided).
Title to Goods passes in accordance with your terms of sale. If you intend to retain title until payment, that intention must be clearly stated in your sales documentation.
You must not instruct Drivers to pick-up or deliver from or to unsafe sites or to perform acts that would reasonably place Drivers or Buyers at risk. You must provide accurate site safety information and ensure compliance with workplace health and safety obligations.
You set the price for Goods. Tradel may display fees, commissions or shipping charges applied by Tradel or Drivers at checkout.
Tradel may charge platform fees, commissions or other fees as agreed in your Merchant agreement or the Platform fee schedule. You authorise Tradel to deduct such fees from amounts payable to you.
Payments by Buyers are processed by Tradel or authorised third‑party payment providers. Settlement terms (timing and method of payment to you) will be governed by your Merchant agreement or Tradel’s standard settlement terms.
You must cooperate with Tradel and payment providers in relation to chargebacks, refunds or payment disputes. Tradel may withhold settlement amounts where a dispute or chargeback is reasonably believed to be valid.
Merchant obligations: Cancellations, refunds and returns are governed by your terms of sale, the Buyer’s statutory rights under the Australian Consumer Law (“ACL”) and any applicable Platform policies (including the Platform Refunds Policy). You must honour ACL statutory guarantees and provide remedies (repair, replacement, refund) where required by law. Refunds via Platform: Where a refund is required and Tradel processes the refund on your behalf, you will reimburse Tradel for the refunded amount and any reasonable costs or fees incurred in processing the refund. Faulty or damaged Goods: If Goods are faulty, damaged in transit, not as described or otherwise non‑conforming, you must cooperate in determining an appropriate remedy and in arranging return or replacement where required.
(a) Merchant warranties: You warrant that:
you are authorised to sell the Goods and to grant any intellectual property licences necessary; Goods conform with their descriptions and any applicable samples or specifications; • Goods comply with all applicable laws, standards and codes; and you will fulfil Orders in a timely, professional and workmanlike manner. (b) No misleading conduct: You must not make false or misleading representations about Goods, your business or Tradel.
(c) Platform disclaimer: To the extent permitted by law, Tradel provides the Platform on an "as is" basis and disclaims all other warranties. Nothing in these Merchant Terms limits rights that cannot be excluded under the ACL.
Buyers may post ratings and reviews about Goods and Merchants. You must not manipulate or coerce reviews. Tradel may moderate, remove or publish reviews in accordance with Platform policies.
You grant Tradel a non‑exclusive, worldwide, royalty‑free licence to use, reproduce, adapt and display your product listings, images, descriptions and other Merchant content on the Platform and in connection with Platform promotion.
All Platform code, trademarks, branding, look and feel, documentation and content remain the property of Tradel or its licensors.
You are granted a limited licence to use the Platform for its intended purpose.
You must not copy, reproduce, modify, decompile or prepare derivative works from the Platform except as permitted by law.
You acknowledge and consent that Tradel will share Buyer information (including delivery address, contact details and Order details) with you and with Drivers as reasonably necessary to fulfil Orders.
You must comply with applicable privacy laws when handling Buyer personal information and only use that information for the purpose of fulfilling Orders or as otherwise authorised. You must implement reasonable safeguards to protect personal information
Subject to any non‑excludable statutory rights, you are responsible for liabilities arising from your supply of Goods, breaches of these Merchant Terms, negligence, wilful misconduct or statutory breaches.
To the fullest extent permitted by law Tradel is not liable for indirect, special or consequential loss, including loss of profits, loss of data or loss of opportunity.
You indemnify Tradel, its officers, employees and agents against claims, losses, damages, liabilities and costs (including legal costs on a full indemnity basis) arising from your breach of these Merchant Terms, negligent acts or omissions, defective or non‑compliant Goods, or infringement of third‑party rights, except to the extent caused by Tradel’s fraud or wilful misconduct.
To the extent permitted by law, Tradel’s aggregate liability to you arising out of these Merchant Terms is limited to the aggregate fees paid by you to Tradel in the three (3) months prior to the event giving rise to the claim.
Tradel does not guarantee uninterrupted access to the Platform.
Scheduled maintenance, emergency maintenance, third‑party outages, force majeure events and security incidents may result in service interruptions.
Tradel will use reasonable endeavours to notify Merchants of scheduled outages.
Tradel is not liable for losses resulting from interruptions except as required by law. You must promptl
Tradel may suspend, restrict or terminate your Account or access to the Platform where you breach these Merchant Terms, engage in fraudulent, unsafe or unlawful conduct, or where suspension is necessary for safety, compliance or operational reasons or for any reason on 30 days notice.
Termination may result in loss of access to Order data, listings and Account information. Surviving provisions (including indemnities, fees, liability limits and IP clauses) will continue to apply after termination
Each party must keep confidential any non‑public business, technical or financial information received in connection with these Merchant Terms, except where disclosure is required by law or as necessary to perform the obligations herein
Most disputes can be resolved informally by contacting our support team at info@tradel.com.au.
Parties must attempt good‑faith resolution and if unresolved within 30 days either party may refer the matter to mediation in Melbourne, Victoria. If mediation fails or a party requires urgent relief, either party may seek orders from a court of competent jurisdiction.
These Merchant Terms are governed by the laws of Victoria, Australia. Each party submits to the non‑exclusive jurisdiction of the courts of Victoria for any dispute arising under these Merchant Terms.
If any provision is invalid or unenforceable it may be severed without affecting the remainder of these Merchant Terms.
You may not assign your rights under these Merchant Terms without Tradel’s prior written consent. Tradel may assign or novate its rights to related entities or a purchaser.
These Merchant Terms, together with any Merchant agreement and Platform policies, constitute the entire agreement between you and Tradel in relation to your use of the Platform as a Merchant.
Tradel may give notices via in‑app notification, email to the address associated with your Account, SMS or via posting on the Platform.
You may give notices to Tradel at info@tradel.com.au.
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